5h55 Terms and Conditions

1General Introduction

These terms and conditions ("Terms") form a legally binding agreement between 5h55 ("Platform", "we", "us") and its users ("you", "user"). 5h55 is an online casino and sports betting platform serving the Bangladesh market.

These Terms operate under Bangladesh Standard Time (BST, UTC+6) and have been written in English. The English version of these Terms takes precedence over any version in any other language.

5h55 reserves the right to amend these Terms at any time. Changes take effect as soon as they are published on the website. Continued use of the platform after any change indicates your acceptance of the updated Terms.

2Membership and Registration

To open an account on 5h55 and use its services, you must meet the following requirements:

• You must be at least 21 years of age.
• All information provided at the time of registration must be accurate and truthful.
• Each individual may open only one account.
• Creating more than one account from the same household is prohibited.
• A government-issued identity document may be required for account verification.

2.1 Identity Verification (KYC)

5h55 reserves the right to verify a user's identity from time to time to ensure financial security. A National ID (NID), passport or other valid document may be required for verification. Withdrawals may be restricted until verification is complete.

2.2 Updating Account Information

If any of your personal details change, contact 5h55 immediately to update your information. 5h55 will not be held responsible for any issues arising from incorrect or outdated information.

3Age Requirements

5h55 is a platform exclusively for adults. This service is available only to those aged 21 or older. Minors are strictly prohibited from creating accounts, making deposits or playing games.

5h55 may initiate an age verification process at any time. If it is found that an account holder is under 21 years of age, that account will be closed immediately and all deposited funds may be forfeited.

4Account Security

The security of your 5h55 account is entirely your responsibility. You are required to follow the security rules below:

• Keep your username and password completely confidential.
• Do not allow anyone else to access your account.
• Use a strong password and change it regularly.
• If you notice any suspicious activity, notify our support team immediately.
• Avoid logging in from public or shared devices.

5h55 will not be held responsible for any loss resulting from your account credentials falling into the hands of a third party. If you suspect any unauthorized access, contact us at [email protected].

5Deposits and Withdrawals

5.1 Deposits

The following payment methods are accepted for depositing funds on 5h55: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳200 (for each method).

• You may only deposit funds from your own payment account.
• Using a third-party payment account is prohibited.
• All transactions are secured with SSL encryption.
• Deposits are generally credited to your account instantly.

5.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal processing time is generally 10–45 minutes. Before requesting a withdrawal, ensure the following conditions are met:

• The account has been fully verified.
• The wagering requirements of any active bonus have been met.
• The deposit method and withdrawal method must be the same.
• In suspicious circumstances, 5h55 may request additional verification.

5h55 reserves the right to temporarily suspend withdrawals during a financial investigation or security review.

6Bonuses and Promotions

All bonuses and promotional offers from 5h55 are provided subject to specific terms. Accepting a bonus is considered acceptance of the associated terms.

6.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500.

The wagering requirement for the welcome bonus is 10 times (you must wager 10 times the bonus amount).

6.2 General Bonus Terms

• Each bonus offer has its own validity period — if not used within the specified time, it will be forfeited.
• Winnings from bonus funds must meet the wagering requirements before withdrawal.
• The same person, address, device or payment method may not claim a bonus more than once.
• If evidence of bonus abuse is found, 5h55 reserves the right to cancel the bonus.
• VIP members will receive additional benefits and cashback according to their tier.

7Betting Rules

The following rules apply to betting and gaming activities on the 5h55 platform:

7.1 Betting Limits

Each game and betting market has its own minimum and maximum bet limits, which are clearly stated on each game's page. 5h55 reserves the right to change betting limits at any time.

7.2 Technical Errors

If an abnormal result or payout occurs due to a technical or software error, the transaction will be considered void. Any winnings obtained by taking advantage of a technical error will be forfeited.

7.3 Finality of Game Results

Once a game is completed and the result is confirmed, that result is considered final. If a connection is lost during a game, the game state will be saved on the server and can be resumed after the connection is restored.

8Prohibited Activities

The following activities are strictly prohibited on the 5h55 platform and may result in account closure and legal action:

• Fraud and Deception: Using a false identity, forged documents or fraudulent information.
• Money Laundering: Using the platform for the purpose of cleaning illegally obtained funds.
• Bonus Abuse: Creating multiple accounts or otherwise exploiting the bonus system.
• Collusion: Coordinating with other players to gain an unfair advantage.
• Software Hacking: Attempting unauthorized access to or modification of the platform's software or systems.
• Account Sale: Selling, transferring or renting out an account.
• Automated Bots: Using automated software or bots for gaming or betting.

9Responsible Gaming

5h55 is committed to responsible gambling. We believe gaming should be a form of entertainment, not a source of financial stress. The following tools are available to users:

• Deposit Limits: Set daily, weekly or monthly deposit limits.
• Play Time Limits: Set a limit on how much time you play each day.
• Self-Exclusion: Temporarily or permanently deactivate your account.
• Reality Check: Receive pop-up reminders at regular intervals.

If you are experiencing a gambling problem, or someone close to you is, visit our Responsible Gaming page or contact us directly via live chat.

10Privacy and Data Protection

Protecting your personal information is our highest priority. To learn more about how we collect, use and protect your data, please read our Privacy Policy.

5h55 uses SSL encryption technology to keep all data and financial transactions secure. We do not sell your personal information to third parties. However, information may be shared with relevant authorities when required by legal obligation.

11Account Closure

11.1 Closure at User Request

You may request to close your account at any time. Once the request is received, any existing balance will be settled and the account will be closed. To request account closure, contact us at [email protected].

11.2 Closure by 5h55

5h55 reserves the right to close an account without prior notice in the following circumstances:

• Violation of these Terms.
• Evidence of fraudulent activity.
• Suspicion of money laundering or suspicious financial activity.
• By order of a court or law enforcement authority.
• The account has been inactive for an extended period.

12Limitation of Liability

5h55 will not be held liable in the following cases:

• If a game session is interrupted due to loss of internet connection or a technical issue.
• If a transaction is delayed due to a delay or issue on the part of a third-party payment provider.
• If a loss occurs because your account credentials have fallen into another person's hands.
• If the service is disrupted due to a natural disaster, cyber attack or other unavoidable circumstance.
• If you suffer a personal financial loss as a result of gambling.

The services of 5h55 are provided on an "as is" basis and no guarantee is given regarding the uninterrupted availability of the platform.

13Dispute Resolution

For any dispute or complaint, please follow the process below:

1. Step One: Contact our support team directly via live chat. Most issues are resolved at this stage.
2. Step Two: If the issue is not resolved via live chat, send a detailed written complaint to [email protected].
3. Step Three: If the issue remains unresolved by email, the formal dispute resolution process will begin.

During dispute resolution, both parties will have the opportunity to present their arguments and evidence. 5h55's decision will be final and no further appeals will be accepted.

14Changes & Amendments

5h55 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will publish a notice on the website and attempt to send a notification to the registered email address.

Updated terms will take effect from the date of publication. Continued use of the platform after any changes will be considered acceptance of the new terms. The date of the most recent update will always be shown at the top of this page.