5h55 Privacy Policy

Bh Introduction

5h55 operates a safe and reliable online gaming and betting platform for users in Bangladesh. When you use our website, create an account, or use any of our services, we collect certain personal information about you. This privacy policy tells you what information we collect, why we collect it, how we use it, and what steps we take to keep your information secure.

Please read this policy carefully. Using the 5h55 platform means you accept the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team for any questions.

1 What Information We Collect

5h55 collects two types of information — what you provide directly and what is collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for identity verification)
• Email address and mobile number (for communication and account security)
• bKash, Nagad, or Rocket number (for processing transactions)
• Bank account details (for bank transfers)
• Username and password (for account access)
• Messages or documents you provide when contacting the support team

1.2 Automatically Collected Information

• Device information: IP address, browser type and version, operating system
• Log data: login time, session duration, pages visited, and actions taken
• Cookies and tracking technologies: used to improve site functionality
• Gaming activity: betting history, win/loss records, and transaction details

2 Purpose of Data Collection

We use your information for the following legitimate purposes:

2.1 Account Management and Identity Verification

We carry out identity verification to create, maintain, and secure your account. This prevents fraudulent activity and ensures that the platform is used only by those aged 21 and above.

2.2 Processing Financial Transactions

Your payment information is used to complete deposits and withdrawals. This information is essential for ensuring secure transactions via bKash, Nagad, Rocket, and bank transfer.

2.3 Providing Customer Support

Your information and communication history are retained to resolve your issues through our 24/7 live chat and email support.

2.4 Ensuring Responsible Gaming

By monitoring user gaming activity, we identify potentially problematic gaming behavior and provide responsible gaming support.

2.5 Platform Improvement and Security

Collected information is analyzed to improve user experience, resolve technical issues, and address cybersecurity threats.

3 Sharing Information with Third Parties

5h55 does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, and Rocket receive the information needed to complete transactions.
• Legal obligations: We may be required to provide information in response to a court order, regulatory directive, or lawful request from a law enforcement agency.
• Fraud prevention: We cooperate with relevant authorities to detect money laundering or fraudulent activity.
• Service provider partners: Minimum necessary information is shared with trusted technology partners for technical infrastructure, game software, and analytics services.

All third parties with whom information is shared are bound by strict confidentiality agreements and may not use your information for any other purpose.

4 Data Security Measures

The security of your personal and financial information is our highest priority. 5h55 maintains the following technical and administrative security measures:

• SSL encryption: All data transmissions are encrypted using TLS/SSL technology.
• Data storage encryption: Sensitive information stored on servers is kept in encrypted form.
• Access controls: Only authorized staff can access information, and only to the extent required.
• Two-factor authentication: Two-step verification is available to add an extra layer of security to your account.
• Regular security audits: Regular audits are conducted to identify security vulnerabilities in the platform.
• Firewall and intrusion detection: Advanced technology is used to prevent cyberattacks.

Please note that transmitting information over the internet is not completely secure. We take every measure to ensure maximum protection, but no system can claim to be 100% secure. Keep your password confidential and avoid logging in from unfamiliar devices.

5 Cookie Policy

Cookies are small text files that our website stores on your device. 5h55 uses the following types of cookies:

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and support the basic functionality of the platform. They cannot be disabled.

5.2 Functional Cookies

These cookies help remember your preferences, language settings, and usage patterns. They make your experience more personalized.

5.3 Analytics Cookies

These cookies are used to understand how users interact with the site and to improve the quality of our services. All data collected is fully anonymous.

You can manage cookies by changing your browser settings. However, disabling cookies may cause some features of the site to not work properly.

6 Data Retention Period

5h55 retains your information for as long as it is necessary or legally required:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, certain information may need to be retained for up to five years due to legal and regulatory obligations.
• Transaction records: Transaction information is retained for an extended period for financial oversight and audit purposes.
• Marketing consent: If you withdraw your consent, marketing-related information will be deleted within a reasonable time.

7 Your Rights

You have the following rights regarding your personal information. Contact our support team to exercise these rights:

7.1 Right to Access

You may request to know what information we hold about you. We will provide a copy within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect, you may request a correction. We will make the necessary corrections promptly.

7.3 Right to Erasure

In certain circumstances (such as after closing your account), you may request that your information be deleted. However, some information may not be immediately deletable due to legal obligations.

7.4 Withdrawal of Marketing Consent

If you no longer wish to receive promotional emails or messages, you may withdraw your consent at any time. This will not affect mandatory account-related communications.

7.5 Right to Object to Processing

You may object to the processing of your information for specific reasons. We will assess your objection and take appropriate action.

8 Protection of Minors

The 5h55 platform is strictly for those aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. Age verification is mandatory at registration, and additional identity verification may be requested in suspicious cases.

If a parent or guardian believes their child has registered on our platform, please contact our support team immediately. We will take the necessary steps promptly and delete the relevant information.

9 International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Transferred information remains protected in accordance with the standards of this privacy policy.
• The relevant third parties follow strong privacy standards.
• Applicable international data protection regulations are observed.

10 Policy Changes and Updates

5h55 reserves the right to update or change this privacy policy at any time. For significant changes, we will:

• Update the "Last updated" date at the top of the page.
• Notify you via your registered email or through live chat for changes that significantly affect your rights or benefits.

Continued use of the platform after any changes means you accept the updated policy. Please visit this page regularly.

11 Third-Party Sites and Services

Third-party game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft) are available on the 5h55 platform. These providers follow their own privacy policies. 5h55 is not responsible for their data practices. However, we ensure that data protection standards are maintained in these partnerships.

12 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact our support team. We are always here for you.